Frequently Asked Questions
Got questions? We have answers. If you can't find what you're looking for, feel free to reach out to our support team.
Orders & Shipping
How long does shipping take?
We usually dispatch orders within 24-48 hours. Depending on your location in India, delivery takes 3 to 5 business days.
Is there a shipping charge?
We offer free shipping on all orders above ₹499. For orders below ₹499, a flat shipping charge of ₹49 is applied.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor the real-time status of your delivery.
Returns & Refunds
What is your return policy?
We offer an easy 30-day money-back guarantee on all our products. The items must be unused, in their original packaging, and in the same condition that you received them.
How do I request a return or exchange?
You can initiate a return by contacting our customer support team at support@tkraft.in with your order number and details of the product.
When will I get my refund?
Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method or bank account.
Payments & Security
What payment methods do you accept?
We accept all major Credit/Debit cards, UPI (GPay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD).
Is it safe to pay online on Tkraft?
Yes, our website uses industry-standard 256-bit SSL encryption. All transactions are securely processed through Razorpay, a certified secure payment gateway.