Refund and Cancellation Policy

1. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging with all tags, labels, and accessories intact.
• You must provide the receipt, invoice, or proof of purchase.

2. Return Process

To initiate a return, follow these simple steps:

1. Email our customer support at support@tkraft.in with your order ID and the reason for the return.
2. Our team will review your request and send instructions on how and where to ship your package.
3. Please do not send items back to us without obtaining prior approval.

3. Refunds & Timeline

Once we receive and inspect your returned product, we will send you an email confirmation. If the return is approved, we will process your refund:

• Refunds will be processed back to the original method of payment (UPI, Credit/Debit Card, Net Banking).
• For Cash on Delivery (COD) orders, we will request your bank account details or UPI ID to transfer the refund amount.
• Refunds typically appear in your account within 5-7 business days, depending on your bank or payment issuer.

4. Cancellations

You can cancel your order any time before it is shipped. If the order has already been dispatched from our warehouse, cancellations are not possible, but you can return the package to us once delivered under our standard returns policy.